We offer a variety of Payments - all are secure!
For your convenience we offer Mastercard and Visa payments online. Using fully secure https servers, our payments are handled by WorldPay, who are renowned for their online security. You will need to know your passwords and passcodes for your cards for your payment to go through swiftly, but be assured that as soon as your payment is processed we take over and start getting your purchase ready for despatch - you will recieve a confirmation email to advise we have recieved your order, and another to advise once your parcel has left us.
Order by Phone
If you don't like putting your card details through a computer, or just want to talk to someone, then we do take orders over the phone 0115 914 4455 during our office hours of 9.30am to 2.30pm Monday to Friday. If you complete your order and enter your own address, delivery address and complete your own payment online, its free to process. If you prefer us to do all of that for you we charge £5.99 on all orders under £50 when ordered by phone. We take your credit or debit card details at time of order and destroy upon completion of the order, so again, you can be sure your details are secure.
On the rare occasion that we need to refund you, we are able to refund only on the card you used to placed your online order via our Worldpay gateway (for your security). If we need to refund postage on faulty or incorrect goods we will issue you a cheque as we are unable to refund more than your original transaction amount online. If you ordered over the phone we will need the card details that you ordered with to process your refund.