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At connaughtonline.co.uk we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items.

REFUND POLICY:

You can cancel your order at any point up until we dispatch. In addition to the United Kingdom's Distance Selling Regulations, we offer you the option of returning your purchase within a period of 14 days of reciept, beginning with the day after the day on which the item is delivered. This applies to all of our products with the exception of grocery item such as Thorntons. However, we regret that we cannot accept returns for the purchase of earrings unless faulty. Our Expedited, Priority and other postal services are non refundable unless the wrong item was sent to you. 

IF YOUR ITEM HAS BEEN RECEIVED FAULTY, DAMAGED OR THE WRONG ITEM RECEIVED, PLEASE EMAIL US BEFORE RETURN.

YOU MUST USE OUR RETURNS FORM TO SEND ANY GOODS BACK TO US: 

 

Returns Form

Click here to download our returns form

 

 
If you require to exchange a product: please place a new order with the correct item on our website, and return the unwanted item from your original purchase for a full refund, complete with the returns form above.
 
If you need to call us before return please email mailorder@connaught-house.co.uk or call 0115 9144458 (Mon-Fri 10am to 3pm) 











All Images and Content © Michael Peterson Ltd t/a Connaught House & connaughtonline, 2017.
Connaught House - Quality Gifts and Service since 1993 ~ Company Reg No. 6747658 VAT Reg. No. 943 2992 96 

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