This is the section we don't like to have to refer to, but we have to have it on the site for legal reasons. We always try and resolve any problems direct with you, and we feel we are always fair and honourable, but not all our customers always are; so this section helps protect you and us. When you visit this website or place your order its these term and conditions that apply:
Peterson Limited (Connaught House, www.connaughtonline.co.uk)
This website is operated by Michael Peterson Limited (t/a Connaught House)
(referred to as 'Connaught House/connaughtonline/we/our/us').
As a user of this website (referred to as 'you/your') you acknowledge that any
use of this website by you including any transactions you make are subject to
our terms and conditions below.
using this website you confirm that you are at least 18 years old or if you are
not at least 18 years old, that you have the authority/consent of your parent
or guardian to do so.
Please make sure you:
Read through these terms and conditions carefully before using this website as
your use of the website will signify your agreement to be bound by them.
Print a copy for future reference.
We reserve the right to change these terms and conditions at any time. Any such
changes will take effect from when they are posted on the website (see date at
the top) and it is your responsibility to read the terms and conditions on each
occasion that you use this website. Your continued use of the website shall
signify your acceptance to be bound by the latest terms and conditions.
If you are not a consumer, you confirm that you have authority to bind any
business on whose behalf you use this website
ensure that items are placed in to your Shopping Bag and orders are processed
correctly, you will need to have your cookies enabled. This will also
allow you to register your details with our site.
are small pieces of information that are stored by your browser on your
computer hard drive.
identify you as you travel around our site.
To provide site usage information, which together with purchase information,
will further help us improve and develop the products and service which we
No recognisable personal information is stored in the cookies that can link it
back to an individual.
This website is primarily only for delivery of products to customers in the United
Kingdom (including the
outer British Isles) and Northern
Ireland addresses. FREE UK
DELIVERY is applicable to all orders over a set threshold for delivery to
mainland UK post
Delivery oustide of the UK is available, however all overseas orders are
subject to a delivery charge at cost, including labour, which on rare occasions
may differ from that quoted on the checkout, you will be contacted if any extra
charges are required by you to fulfill your order. Checkout delivery cost
should be used as a guideline, you will be emailed if further payment is
Our 'NEXT DAY DESPATCH' policy applies to all orders where stock is present in
our warehouse, and payment has cleared by 1pm local
time (12-24 hours after payment is authorised). We are unable to despatch
Saturdays, Sundays and Bank Holidays. Where orders will not be despatched 'NEXT
DAY' you will be emailed with an estimated despatch time on the first working
day after the order is placed.
Estimated timescales are specified when you place an order. We make every
effort to deliver goods within the estimated timescales, however delays are
occasionally inevitable due to unforeseen factors. We shall be under no
liability for any delay or failure to deliver the products within estimated
timescales. We always try to delivery within 28 days, and will always email you
to notify if this is not possible.
Risk of loss and damage of products passes to you on the date when the products
Where refusal of delivery, delivery to an non-existent or incomplete address has occurred, we reserve the right to charge for the postage, packaging and restocking of the item, up to a maximum of 10% of the value of the goods.
None delivery must be reported within 30 days of the order date; claims after this period will still be investigated to the best of our abilities but refunds can not be made after this time. It is presumed that goods have safely arrived unless we receive notification within this time-frame.
None delivery claims will only be processed 14 days after the date of the item dispatched. Before this period, the item may still be delivered.
Goods are subject to availability. In the event that we are unable to supply
the goods, we will inform you of this as soon as possible. A full refund will
be given where you have already paid for the goods.
The price you pay is the price displayed on this website at the time we receive
your order. However, whilst we make every effort to try and ensure that all
prices on our website are accurate, errors sometimes occur. If we discover an
error in the price of goods you have ordered we will inform you of this fact as
soon as possible. You will be given the option of reconfirming your order at
the correct price or cancelling it. If we are unable to contact you we will
treat the order as cancelled. If you cancel and you have already paid for the
goods, you will receive a full refund.
Title to any products you order on this website shall pass to you on delivery
of the products provided that we have processed and received payment in full
for the products.
All prices include VAT (where applicable) at the applicable current rates but
exclude delivery charges, unless expressly stated. Delivery charges overseas are
estimated, we reserve the right to increase any charge for overseas delivery.
You acknowledge and agree that all copyright, trade marks and all other
intellectual property rights in all materials and/or content made available as
part of your use of this website shall remain at all times vested in us or our
licensors (as appropriate). You are permitted to use this material only as
expressly authorised by us or our licensors (as appropriate). The content of
this website (including without limitation any text, video, audio, audio-visual
materials and graphics) may not be copied, reproduced, distributed,
republished, downloaded, displayed, posted or transmitted in any form or by any
means without our prior written consent, except as stated below.
You acknowledge and agree that the material and content contained within this
website is made available for your own personal and non-commercial use and that
you may only download such material and content for the purpose of using this
website. You further acknowledge that any other use of the material and content
of this website is strictly prohibited and you agree not to (and agree not to
assist or facilitate any third party to) copy, reproduce, transmit, publish,
display, distribute, commercially exploit or create derivative works of such
material and content.
Liability and Indemnity
Nothing in these terms and conditions excludes or limits liability for death or
personal injury caused by negligence, fraudulent misrepresentation, or any
other liability which may not otherwise be limited or excluded under applicable
Subject to Section 6.1 above, We will use reasonable endeavours to verify the
accuracy of any information on the site but make no representation or warranty
of any kind (whether express or implied, statutory or otherwise) regarding the
contents or availability of the site or that it will be timely or error-free,
that defects will be corrected, or that the site or the server from which it is
made available are free of viruses or bugs or represents the full
functionality, accuracy, reliability of the website: Connaught-House will not
be responsible or liable to you for any loss of content or material uploaded or
transmitted through the website and we accept no liability of any kind for any
loss or damage from action taken or taken in reliance on material or
information contained on the site.
Subject to Section 6.1 above, other than as expressly provided in these terms
and conditions with respect to specific products and except for the exclusive
remedies set out at Section 5 above, any indemnities, warranties, terms and
conditions (whether express or implied) are hereby excluded to the fullest
extent permitted under applicable law.
Subject to Section 6.1 above, we will not be liable whether in contract, tort
(including, without limitation, negligence), pre-contract or other
representations (other than fraudulent or negligent misrepresentations) or
otherwise arising out of or in connection with these terms and conditions for
losses (including without limitation loss of revenues, data, profits,
contracts, business or anticipated savings); or
of goodwill or reputation; or
or indirect losses suffered or
by that party arising out of or in connection with the provisions of any matter
under these terms and conditions.
Notwithstanding the above, subject to Section 6.1, our aggregate liability
(whether in contract, tort or otherwise) for loss or damage shall in any event
be limited to a sum equal to the amount paid or payable by you for the
product(s) in respect of one incident or series of incidents attributable to
the same cause.
This clause 6 does not affect your statutory rights as a consumer, nor does it
affect your contract cancellation rights.
We will take all reasonable precautions to keep the details of your order and
payment secure, but, unless we are negligent, we cannot be held liable for any
losses caused as a result of unauthorised access to information provided by
The contract between us shall be governed by the laws of England and any
dispute between us will be resolved exclusively in the courts of England. English
is the only language offered for the conclusion of the contract.
WorldPay processes all debit, credit and charge card payments for
customers and will retain a handling fee from the transaction value. The
remaining amount will be paid to Connaught House Limited for the goods and
services supplied. The total amount payable by all customers regardless of the
means of payment will be the same, as Connaught House will be incurring the
cost of the handling fee on your behalf.
Connaught House shall be under no liability for any delay or failure to deliver
products or otherwise perform any obligation as specified in these terms and
conditions if the same is wholly or partly caused, whether directly or
indirectly, by circumstances beyond its reasonable control.
To provide increased value to our customers, we may provide links to other
websites or resources for you to access at your sole discretion. You
acknowledge and agree that, as you have chosen to enter the linked website we
are not responsible for the availability of such external sites or resources,
and do not review or endorse and are not responsible or liable, directly or
i. the privacy practices of such websites,
ii. the content of such websites, including (without limitation) any
advertising, content, products, goods or other materials or services on or
available from such websites or resources or
iii. the use to which others make of these websites or resources, nor for
any damage, loss or offence caused or alleged to be caused by, or in connection
with, the use of or reliance on any such advertising, content, products, goods
or other materials or services available on such external websites or
You may not assign or sub-contract any of your rights or obligations under
these terms and conditions or any related order for products to any third party
unless agreed upon in writing by Connaught House.
Connaught House reserves the right to transfer, assign or sub-contract the
benefit of the whole or part of any of its rights or obligations under these
terms and conditions or any related contract to any third party.
If any portion of these terms and conditions is held by any competent authority
to be invalid or unenforceable in whole or in part, the validity or
enforceability of the other sections of these terms and conditions shall not be
These terms and conditions do not create or confer any rights or benefits
enforceable by any person that is not a party (within the meaning of the U.K.
Contracts (Rights of Third Parties) Act 1999) except:
a. Connaught House shall have the right to enforce any rights or benefits
under these terms and conditions;
b. Connaught House shall have the right to enforce and take the benefit
of the rights or benefits of any limitation or exclusion or limitation of
liability in these terms and conditions;
c. a person who is a permitted successor or assignee under Section 7.8
above of the rights or benefits of these terms and conditions may enforce such
rights or benefits.
d. No consent from the persons referred to in Section 7.9 is required for
the parties to vary or rescind these terms and conditions (whether or not in
any way that varies or extinguishes rights or benefits in favour of such third
No delay or failure by Connaught House to exercise any powers, rights or
remedies under these terms and conditions will operate as a waiver of them nor
will any single or partial exercise of any such powers, rights or remedies
preclude any other or further exercise of them.
The connaughtonline website is operated by Michael Peterson Limited:
27 Tudor Square
Company Number (Incorporated in England):
VAT Number: 943 2992 96
recommend you print out a copy of these terms and conditions for your future
reference. If you have any questions regarding this website please contact us
At connaughtonline.co.uk we want you to be delighted every time you shop with
us. Occasionally though, we know you may want to return items.
You can cancel your order at any point up until we dispatch. Further, in addition to the
Distance Selling Regulations, you have the right to cancel the contract for the
purchase of any of these items within a period of 14 days, beginning
with the day after the day on which the item is delivered. This applies to all
of our products. However, we regret that we cannot accept returns for the purchase
of earrings, unless faulty or not as described.
To cancel this contract, please pack the relevant item securely, ensure it is
clearly labelled and send it to us with the delivery slip so that we receive it
within 14 days after the day of the date that the item was delivered to
For your protection, we recommend that you use a recorded-delivery service.
Please note that you will be responsible for the costs of returning the goods
to us unless we delivered the item to you in error or the item is deemed by us
as faulty. You should be aware that, once we begin the delivery process, you
will not be able to cancel any contract you have with us for services carried
out by us (e.g. gift wrapping).
soon as we receive notice of your cancellation of this order, along with your original reciept, we will refund
the relevant part of the purchase price for that item.