you have recieved your email from us to confirm we are preparing your
despatch, your parcel will leave us on that day by 3pm. We use Royal Mail for the vast majority of parcels, but occasionally use other delivery companies such as Hermes, Amazon & UPS. Although Royal Mail target for 1st Class parcels is to be delivered during the next working day, our experience tell us that reciept of your parcel is typically 1-3 days from despatch for 95% of all the parcels we send. You could expect delivery within 7 working days in exceptional curcumstances of weather disruption, or local delivery issues.
If you selected, and paid for, 'Next
Working Day' delivery we can supply a tracking number for you to track where
your parcel is - but be assured it will be delivered by 1pm, next
working day after despatch.
We cannot track your parcel using our FREE Delivery service but if we sent your parcel using the 'Signed For' service we can check if its at your local depot awaiting collection by you or at a neighbour, if you were not in when delivery was first attempted - Royal Mail should always leave a card to say they attempted delivery, and advise of when and where you can collect your parcel. We use the 'Track and Trace' service on Royal Mail's website (click the logo below). We can supply you with the tracking number of your parcel, or are happy to check for you - if you prefer to see its status just email us with your order number, your delivery address surname and post code, and we will email your tracking number for you and confirm the date of despatch.
We find Royal Mail really reliable, connaughtonline send thousands of parcels every year, last year we experienced just 1 lost parcel, and 3 parcels that took 10 days to be delivered after customers entered incorrect post code or address details.