Home Contact Us About Us Price Match Returns *Next Day Delivery FREE Delivery


We offer FREE UK Delivery as an exclusive offer for our website customers, when your order exceeds a specific value (see our delivery header) - This is not available over the phone. This applies only to domestic orders to the UK, and BFPO postcodes up to 1.5kg.  Above that weight there may be additional charges.  Postage options and prices are shown at the checkout and we will always make you aware before despatching items if an additional postal payment is required.

You can be confident when you buy from ConnaughtOnline that we will look after your order from the time we receive it, until it leaves us under the care of Royal Mail or one of our other approved logistics suppliers.

We have been shipping the most delicate and valuable items around the world since 1993, and our experienced packing team will pack your parcel to the highest standards ensuring it reaches you in perfect condition.


Standard Delivery - 4-10 Days Delivery Service - Website Exclusive
 

All orders to UK and BFPO addresses are able to be sent by ‘FREE Standard Delivery’ when the order is placed online above a specified value.  Below that value there is a charge for Standard Delivery, which will be shown at checkout. There is no guarantee of delivery date or time with Standard Delivery, but you can expect delivery to your delivery address between 4-10 working days (inc. Saturdays). This is exclusivley available to our customers who place their order through the website and is NOT available over the phone.  Phone orders are sent by Expedited Delivery (see below).  Please note the Free delivery is not a guaranteed service.


Expedited Delivery - 1-3 Days

If you are in a hurry, you can upgrade delivery to our Expedited option.  This is usually ‘Royal Mail 1st Class 'Signed For' Recorded Delivery’, but we do also use other carriers to ensure your order gets to you on time. Our Expedited parcels are the first to be packed each day, and are delivered from next day to within 3 working days from the date of despatch. All telephone orders are Expedited as standard at a charge of £5.99. Please note this is not a guaranteed service and in some areas or times of year Royal Mail advise 1st class parcels can take up to 7 working days to be delivered.


Express Delivery - Guaranteed Next Day (Monday-Friday)

Express Next Working day delivery can be selected at checkout from £9.99.
 
IMPORTANT: You are paying for this service for next working day delivery from when we despatch, not from when you place your order. If stock is at our West Bridgford or Mailorder store we will ship same day for orders placed before 1pm. After 1pm, despatch will be will be on the next working day e.g. if you order Friday after 1pm your parcel will be despatched Monday for delivery Tuesday. If the item is at one of our other stores next working day delivery will be from when we despatch, we visit our other stores once a week - usually Mondays. When Public Holidays fall these times will change and you must contact us to check availability of this service at these times.
 
Next working day delivery (before 1pm) is available on all items that are in our West Bridgford or Mailorder Store (you can use the check stock function on each items page to see if we have stock at West Bridgford or Mailorder store). Its available on all items ordered before 1pm Monday to Thursday. You can check availability using the link below each items pricing detail, or you can contact us to check availability of this service.
 

Express Saturday Delivery - Guaranteed Next Day(Saturday)

Express Saturday Next Working day delivery can be selected at checkout costing from £12.50.
 
IMPORTANT: You are paying for this service for Saturday delivery. If stock is at our West Bridgford or Mailorder store we will ship same day for orders placed before 1pm. If the item is at one of our other stores next working day delivery will be from when we despatch, we visit our other stores once a week - usually Mondays. When Public Holidays fall these times will change and you must contact us to check availability of this service at these times.
 
Saturday Next day delivery (before 1pm) is available on all items that are in our West Bridgford or Mailorder Store (you can use the check stock function on each items page to see if we have stock at West Bridgford or Mailorder store). Its available on all items ordered before 1pm Monday to Thursday. You can check availability using the link below each items pricing detail, or you can contact us to check availability of this service.
 

Collect in Store

You can "Collect in Store" at ether our West Bridgford or Arnold stores.  Once you have placed and paid for your order online, you will need to wait for an email to confirm that the order is ready for collection.  You can then pick up the item at your convenience safe in the knowledge that it has been reserved especially for you.  If the item is already at the nominated store; this is often a next day service; otherwise we will relocate the item for you at no extra charge.  This can take up to 7 days.

Despatch time of items with Availability: 'In Stock, Buy Now'

When you see that an items availability is 'in stock', this means that its in stock either in our mailorder departmentor one of our stores or warehouses. We despatch 90% of all orders within 24 hours of receiving your order on a weekday, if an item needs to come from one of our stores or a supplier we despatch your order normally within 5 working days. Rarely do we ever despatch later than 5 days of receipt of your order. We email you when your order leaves us, if you have a deadline for delivery let us know on your order notes and we will keep in touch with an ETA.


Despatch time of items
with Availability: 'Order Now'

These items are 'special order' and are either supplied direct by our supplier or will be ordered especially for you once we receive your order and will be shipped once the stock arrives with us. The time of delivery varies from 7 to 28 days on these orders - please contact us if you need an accurate delivery date prior to ordering.  You will receive an email from us at the time of despatch.


Failed Deliveries
 

Goods often need a signature when delivered. If there is no one to receive the goods Royal Mail or one of our approved logistics parteners will leave a card. It is your responsibility to arrange collection from your local sorting office or pay for redelivery within 7 days of the original delivery attempt. If the goods are returned after failed delivery you will incur a 10% re-stock charge, or a redelivery fee which (dependant upon parcel size) needs to be processed by yourself on our website to re-send your goods. Cancellation of an order following a failed delivery will also be subject to a 10% restocking fee, which will be deducted from your refund.
 
 
We use Royal Mail to send your order 

 











All Images and Content © Michael Peterson Ltd t/a Connaught House & connaughtonline, 2017.
Connaught House - Quality Gifts and Service since 1993 ~ Company Reg No. 6747658 VAT Reg. No. 943 2992 96 

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